IT Generalist

Position Overview

M Street, renowned for delivering a remarkable dining experience and exceptional hospitality, is seeking a dynamic IT professional. In this role, you will support our systems, network, and multimedia operations to ensure smooth, innovative service for our guests and team members.

Key Responsibilities

• Support the full range of office environment systems including end user workstations, network printers, servers, phones, applications, and third-party services.
• Manage user computer systems including procurement, setup, maintenance, and inventory.
• Provide general support/helpdesk by diagnosing and repairing failed computer hardware/software.
• Identify, evaluate, and submit recommendations for improvement.
• Develop staff troubleshooting skills.
• Maintain email services, including users, distribution lists, and mobile device connections.
• Communicate technical and non-technical information to diverse audiences.
• Work closely with M Street's technical vendors on setup and troubleshooting.
• Assist with the setup and troubleshooting of audio and video equipment including televisions, music systems, and lighting.
• Coordinate and advise on multimedia technologies for various projects and events.

Required Qualifications

• 4+ years’ IT Generalist experience
• Bachelor’s degree in Computer Science, IT, or a related discipline
• Substantial experience in Windows, Mac OS platforms, Google Apps, and IT security
• Experience working with outside vendors
• Strong analytical skills, good judgment, and proven problem-solving abilities
• Ability to manage multiple priorities, tasks, and projects while performing project planning activities
• Excellent interpersonal skills with a collaborative team mindset
• Self-motivated, able to multi-task, and excel in a fast-paced environment
• Availability outside standard business hours to support events and critical situations

Preferred Qualifications

• Hospitality industry experience preferred

Benefits & Perks

• Competitive Pay
• Paid vacation time
• Medical, Dental, and Vision Insurance + 401K
• Fitness Membership Discounts
• Monthly dining card for use at all M Street Concepts
• 50% discount on food at all M Street Concepts (Saint Anejo, Whiskey Kitchen, Tavern, Virago, Moto, Kayne Prime)