Customer Relations Associate- Entry Level

Position Overview

The Customer Relations Associate is a vital role responsible for communicating with prospective customers on behalf of our clients in the local area. You will provide product and service information, fulfill order requests, resolve delivery or installation issues, and build strong relationships between customers and our fulfillment team. Your role is key in scaling our client's growth and creating memorable, long-lasting customer experiences.

This position requires a high level of performance, excellent communication skills—including active listening and an empathetic demeanor—and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Engage with prospective clients daily to provide product/service information, address concerns, and process order requests and escalations.
• Document all customer activities, resolutions, recommendations, and complaints in our CRM software.
• Build sustainable relationships and trust through open and interactive conversations.
• Interpret customer needs using consultative and active listening skills to recommend tailored products and services.
• Manage customer complaints efficiently by providing practical solutions and escalating issues when necessary.
• Collaborate with Senior Leadership to evaluate progress, set goals, and maintain high performance.
• Go the extra mile to engage and support customers.

Required Qualifications

• At least 1-2 years of proven experience in Customer Service, Customer Support, or Sales.
• Demonstrated track record of high-level performance and a strong desire for growth and advancement.
• Confident attitude with excellent communication and presentation skills.
• Empathetic demeanor and a passion for helping people in both individual and team settings.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced, entrepreneurial environment.

Benefits & Perks

• Job Type: Full-time
• Pay: $974.00 - $1,058.00 per week
• Compensation Package:
  • Bonus opportunities
  • Commission pay
  • Performance bonus
  • Uncapped commission
  • Weekly bonus
• Professional development assistance
• Schedule: Day shift, Monday to Friday, with weekends as needed
• Work Location: In person