Customer Service Agent (Remote)
Job Description
Position Overview
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
About Jerry.ai:
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, our app automates car ownership and maintenance while providing personalized services. With more than 5 million customers and over $240 million in financing raised since our founding in 2017, we continue to innovate and lead the market.Key Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions regarding their existing insurance policies, including coverages and policy benefits, or assist with making changes to policies
- Work to retain Jerry policyholders by actively finding solutions for customers at risk of cancellation
Required Qualifications
- Ability to multitask and manage multiple competing priorities
- A passion for helping others
- Experience Required: 2+ years working in a call center environment
Benefits & Perks
- Compensation: Hourly wage: $19.00 - $21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Benefits: Medical, dental, vision insurance, and 401K match
- Ability to work remotely (work equipment provided)
- Ongoing training and mentorship from our leadership team
- Schedule: Flexible scheduling options – choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Equity opportunities may also be part of your total rewards package