Supply Chain Analytics Transportation, Sr. Manager

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Job Title

The Supply Chain Analytics Transportation, Sr. Manager (Warehouse Corporate Delivery Services Private Fleet) is responsible for enabling high-quality financial, service, and forecasting performance within the CVS Private Fleet network. This role is the primary owner of financial performance management, service metric governance, and operational forecasting, ensuring that network performance meets enterprise expectations.

Key Business Partnership

As a key business partner to the Lead Director, Private Fleet - Middle Mile Transportation, the Senior Manager supports 6 Private Fleet locations:

• La Habra, CA;
• Conroe, TX;
• Knoxville, TN;
• North Augusta, SC;
• Somerset, PA; and
• Fredericksburg, VA.

The role establishes and maintains disciplined KPI governance, rigorous forecasting practices, and recurring performance routines, all aligned with the CVS Private Fleet performance framework (Safety, People, Customer Service, Asset Management, Expense Control).

Position Accountability

The position is accountable for meeting service commitments, achieving financial plans, and ensuring accurate and proactive management of operational performance, often in an environment with limited centralized support from IT, HR, Finance, and Analytics. While the role partners closely with Safety and Asset Management teams, it does not directly execute safety programs or manage asset life cycles. Instead, its focus is on connecting operational decisions—including asset utilization, routing, and service execution—to financial and customer outcomes.

Primary Job Duties & Responsibilities

• Support ownership of a Private Fleet operating expense budget, ensuring alignment with enterprise financial targets.
• Lead the development, maintenance, and governance of financial KPIs such as cost per mile, cost per cube, cost per route, cost per stop, miles per cube, and maintenance cost per mile (reporting only).
• Support the development of the annual budget, in‑year forecasting, and monthly variance analysis with clear linkage to operational drivers.
• Track, validate, and report on savings initiatives (e.g., routing optimization, Appian‑driven savings, store realignments) to ensure benefits are realized.
• Produce and maintain both office‑level and network‑level financial scorecards and reporting routines to drive accountability and transparency.

Customer Service & Delivery Performance

• Own definitions, targets, and reporting for service KPIs, including On‑Time Delivery (NLT), Planned vs. Actual (PVA), and service reliability metrics.
• Govern performance routines for service metrics across Private Fleet locations, highlighting trends, gaps, and action plans.
• Analyze service variability by office, market, and route structure, translating findings into operational and financial insights.
• Support service improvement initiatives through data‑driven root cause analysis, forecasting, and performance tracking.

Forecasting & Operational Performance Analytics

• Own operational forecasting logic and assumptions that support budget building, service commitments, and capacity planning.
• Maintain robust planned vs. actual tracking for volume, miles, routes, cube, and stops to ensure visibility to emerging trends and risks.
• Identify forward‑looking risks and opportunities that may impact service levels or financial performance, providing recommendations to leadership.
• Support scenario modeling related to store realignment, delivery frequency, routing changes, and capacity decisions to inform business cases and recommendations.

Asset Performance Interface (Non‑Ownership)

• Leverage asset KPIs (e.g., fleet utilization, dormant assets, miles per tractor, trailer utilization) as key inputs to financial and service analysis.
• Identify and articulate asset‑driven risks, constraints, or inefficiencies that…