Insurance Training and Lead - THREE

Position Overview

THREE Insurance simplifies commercial insurance for small businesses with one comprehensive policy covering property, liability, auto, and more. As the Insurance Training and Knowledge Lead – THREE, you will build and sustain a framework that ensures all teams follow standardized underwriting, sales, and servicing standards. Reporting to the Director of Product and Operations and working cross‑functionally with Sales, Service, Underwriting, Compliance, and Operations, you will translate defined processes into actionable training, documentation, and QA practices – and serve as the central source of subject‑matter truth.

This is a Fully Remote position with THREE Operations.

Key Responsibilities

• Develop and maintain a quality assurance framework that defines consistent standards for underwriting, sales, and service accuracy.
• Translate defined business processes and coverage details into clear, actionable training materials and scalable training programs.
• Act as the single point of truth for product coverage, underwriting eligibility, process, and compliance, maintaining updated documentation and resolving discrepancies.
• Partner with departmental QA resources to align evaluation criteria, scoring rubrics, and feedback methods across teams.
• Use QA and training insights to recommend and drive process improvements, support change management, and enhance overall performance excellence.