Customer Success Specialist, In-Store

Position Overview

The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. As a Customer Success Specialist, you will play a key role in driving long-term customer success through every stage of the customer lifecycle – from deployment and training to adoption and optimization. You will manage a portfolio of customers, build strong relationships, and help hospitality operators maximize the value of DoorDash’s In-Store solutions. This role is ideal for someone who excels at balancing relationship management with data-driven insights in a fast-paced environment. You will work cross-functionally across the In-Store organization, reporting to a Customer Success Manager or Team Lead, and enjoy a flexible work arrangement with a blend of in-office and remote time, including occasional travel for training, offsites, and team-building events.

Key Responsibilities

• Manage your book of business to ensure strong customer health and adoption while achieving gross-and-net retention revenue targets and identifying upsell opportunities.
• Develop success plans that meet customer objectives, build long-lasting relationships, and become a trusted advisor to key stakeholders and executive sponsors.
• Maintain data integrity by tracking key metrics, specifically ROI, and make actionable recommendations to optimize revenue and demonstrate business value.
• Become an expert on our In-Store platform, providing both technical and business solutions to assist clients in maximizing their investment and success.
• Collaborate seamlessly with various teams across the In-Store division to ensure the delivery of quality and thoughtful products to clients.

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels, including executive audiences.
• Experience managing multiple priorities or projects simultaneously while maintaining strong attention to detail.
• A customer-first mindset with a passion for helping businesses succeed through thoughtful problem-solving.
• Comfort working collaboratively in cross-functional environments while staying focused on customer outcomes.

Benefits & Perks

• Salary: $61,700—$109,000 USD
• Compensation: Total on-target earnings (base + commissions) of $79,600—$117,000 USD
• Benefits: Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, medical, dental, and vision coverage, 11 paid holidays, disability and life insurance, family-forming assistance, and a mental health program.
• For salaried roles: Flexible paid time off/vacation plus 80 hours of paid sick time per year. For hourly roles: Vacation accrues at about 1 hour per 25.97 hours worked and paid sick time at 1 hour per 30 hours worked.