Sr Business Analyst - Service

Position Overview

Imagine your future with us at Paychex! Since 1971, we have been at the forefront of simplifying HR, payroll, and benefits for American businesses. In this role, you will independently analyze complex business needs, advise on application design and process change opportunities, and lead projects that improve operational efficiency and long-term return on investment. You will be the liaison between stakeholders and various project teams, ensuring that every solution is fully functional and aligned with strategic objectives.

Key Responsibilities

• Delivers strategic vision recommendations to stakeholders to achieve effective and efficient process and project objectives.
• Directs and leads developers regarding requirements and testing results ensuring solutions are fully functional prior to release.
• Independently manages complex projects with multiple deliverables and timeframes, including resource allocation and release management.
• Initiates process redesign ideas to improve productivity and accurate reporting.
• Analyzes current processes and potential future states to improve operating efficiencies.
• Assesses the impact of process and product changes across multiple product lines and delivers readiness plans to clients and users.
• Acts as a liaison between stakeholders to elicit, define, analyze, and validate requirements for changes to business processes, policies, and technology.
• Coordinates with IT, Operations, and Product Management to manage interdependencies and proactively identify and mitigate risks.
• Leads Quality Assurance efforts including test plan creation, issue tracking, troubleshooting, and communication of resolutions.
• Conducts root cause analysis and resolution of complex business problems while completing project charters, workflow analyses, and ROI assessments.
• Performs additional duties as required to support the overall function of the position.

Required Qualifications

• H.S. Diploma - Required
• 5 years of experience in process improvement and business analysis
• Leadership experience is a plus

Preferred Qualifications

• Associate’s Degree - Preferred

Compensation

In the spirit of pay transparency, the starting base pay range for this position is $65,380.00 - $95,000 annually. This base pay does not include other components of the total rewards package, which will be determined based on factors such as geographic location, skills, education, and experience.

Benefits & Perks

• Comprehensive Rewards: Medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, and financial assistance.
• Work-Life Balance: Paid time off, company holidays, culture days, and flexible programs to support your well-being.
• Professional Growth: Award-winning training and development programs to help you build a lifelong career.
• Inclusive Culture: A diverse and supportive work environment that values your perspective and community involvement.