Call Center Customer Service Representative $19 hourly

Position Overview

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Key Responsibilities

• Consistently provide genuine, friendly, personable and professional service.
• Handle multiple responsibilities with a customer-focused mindset.
• Be available to work a flexible schedule including weekends and evenings.
• Go above and beyond advocating for every customer concern and request.
• Proactively resolve escalated customer issues.
• Multi-task effectively within a fast-paced service environment.
• Utilize excellent communication, interpersonal, and organizational skills in person and over the phone.
• Demonstrate excellent listening skills and the ability to work independently as well as part of a team.
• Perform additional functions as assigned at management's discretion.

Required Qualifications

• Previous customer service experience in a retail setting preferred.
• Previous supervisory experience is a plus.
• Proficient computer skills with the ability to learn a proprietary P.O.S. program.
• Flexibility to work a retail schedule that includes nights and weekends.
• Ability to work 40 hours a week.

Benefits & Perks

• Office operates Mon-Fri 8am-8pm, Sat 8am-6pm and closed on Sundays (shifts vary).
• Full time applicants must have the ability to work 40 hours per week.
• Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
• Raymour & Flanigan proudly supports a drug and smoke free work environment.
• Raymour & Flanigan is an Equal Employment Opportunity employer, ensuring non-discrimination based on race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information, or any other basis protected by law.