Systems Administrator Technician

Job Title: Systems Administrator Technician

GDIT supports complex government, defense, and intelligence projects across the country. As a Systems Administrator Technician, you will maintain and support computer, voice, video, network, and server hardware, ensuring reliable IT services for our clients.

Key Responsibilities

• Perform service operations and support service transition activities for IT infrastructure, including desktop computers, thin clients, servers, telephones, cabling, and administrative functions.
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and application understanding.
• Install, upgrade, repair, and support customer baseline equipment and related devices.
• Perform daily systems checks, datacenter walkthroughs for alerts/alarms, and service degradation monitoring.
• Handle anomaly, incident resolution, and request fulfillment, including IMACD support, Trusted Agent support, asset & configuration management, and overall incident and change management.
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential, and Support).
• Perform hardware maintenance such as reseating cards, rebooting, replacing components or cabling, and re‑imaging software to approved baseline standards.
• Provide customer‑friendly explanations of technical terms and recommend solutions to diagnose and resolve system issues.
• Communicate incident tickets and change request updates with managers, team members, service providers, customers, and stakeholders.
• Update incident documentation, configuration management database (CMDB), knowledge articles, training resources, and other documentation.
• Support non‑standard surge services for special projects and high‑visibility activities as directed.
• Collaborate with internal and external customers, agencies, and service providers.
• Participate in incident, problem, and change management resolution activities, including Technical Exchange Meetings (TEMs).
• Recommend process improvements and integrate support best practices.
• Participate in special projects as required.

Qualifications

• 1+ years of related experience in desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.
• Understanding of IT infrastructure and operations as described in the responsibilities.
• Minimum DoD Information Assurance (IA) certification: CompTIA Security+ CE.
• Privileged user access will be granted; user must comply with privileged user policies and zero‑tolerance security violations.
• TS/SCI clearance with polygraph and U.S. citizenship are required.
• Physical ability to move between customer sites as assignments may require travel less than 10% of the time.

Benefits

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to career growth
• Professional development, including paid education and certifications
• Paid vacation and holidays

Scheduled weekly hours: 40

Travel required: less than 10%

Telecommuting options: Onsite

Work location: USA CO Aurora

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans