Bilingual Help Desk Analyst

Job Description

Apex Systems is looking to hire a fully ONSITE Bilingual Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away!

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to products or services both remotely and in-person.
• Provide step-by-step guidance to customers to resolve their issues.
• Escalate complex issues to higher-level support or specialized departments as needed.
• Document customer interactions and solutions in the help desk system.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to improve customer service processes and outcomes.

Qualifications

• High school diploma or equivalent; additional technical certifications are a plus.
• 2+ years of proven experience in a customer service or technical support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using help desk software and other relevant tools.
• Flexibility to work various shifts, including evenings and weekends.
• Bilingual in Spanish and English is required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department: employeeservices@apexsystems.com or 844-463-6178.