Medical Assistant -Pulmonary Disease

Position Overview

The Medical Assistant position at Health First Medical Group LLC is designed to provide comprehensive care to patients during their office visits. This role emphasizes patient-centered care, ensuring that patients receive whole care in all aspects of their visit, including intake, test results, screenings, labs, and medication administration. The Medical Assistant will be responsible for closing care gaps and performing additional duties as assigned, all while delivering excellent customer service to patients, families, and other care providers. In this role, the Medical Assistant will accurately prepare and perform point-of-care testing, such as urine dipstick and blood glucose tests, and will conduct clinical intake—taking vital signs, gathering medical, surgical, and social histories, and verifying patients' current medications. They will transcribe and enter written orders into the patient's electronic medical record to ensure complete and accurate documentation. The position requires the preparation and administration of medications as directed by the provider, adhering to the 6 Rights of Medication Administration, with proper documentation and coding, including specific checks for controlled substances, insulin, and allergy doses by licensed personnel. Additionally, the Medical Assistant will assist in stocking and ordering supplies, maintaining equipment, and coordinating medical supply orders with the site manager. They will prepare patients for examinations by ensuring all necessary pre-work is available for the provider, including notes, diagnostic test results, and imaging. The role also involves tracking and communicating lab and diagnostic study results to patients and promptly informing physicians of abnormal findings. Following safety processes and policies, including infection prevention procedures, is crucial. The Medical Assistant will maintain patient flow after check-in by discussing urgency and daily patient load with the physician, and may provide coverage in other areas of the medical group or office to support departmental needs, including patient registration, payment collections, patient checkout, and appointment scheduling. Excellent customer service skills are essential, as the Medical Assistant will act as a liaison between support services and clinical divisions, ensuring respectful and tailored interactions.

Key Responsibilities

• Accurately prepares and performs point-of-care testing such as urine dipstick and blood glucose tests.
• Conducts clinical intake including vital signs, medical history, surgical history, social history, and verification of patient's current medications.
• Transcribes and enters written orders in the patient electronic medical record.
• Prepares and administers medications as directed by the provider, ensuring adherence to the 6 Rights of Medication Administration.
• Assists in stocking and ordering of supplies and maintenance of equipment, coordinating with the site manager.
• Prepares patients for examination and ensures pre-work is available for the provider, including notes and diagnostic test results.
• Tracks and communicates lab and diagnostic study results to patients as directed by the provider.
• Communicates abnormal findings from labs, imaging, and specialty offices to the physician and documents accurately.
• Follows safety processes and policies, including infection prevention procedures, and maintains a clean environment and equipment.
• Maintains patient flow after check-in and discusses patient flow with the physician according to urgency and daily patient load.
• Provides coverage in other areas of the medical group or office to support departmental needs, including patient registration and appointment scheduling.
• Answers internal and external customer phone calls and directs messages to appropriate individuals.
• Provides customer follow-up and education to ensure participation in care.

Required Qualifications

• High School diploma or GED equivalent.
• Medical Assistant Certification from an accredited program.
• Current American Heart Association (AHA) BLS Healthcare Provider Completion Card.
• Ability to pass colorblind testing to perform POC tests requiring color change.
• Strong customer service skills, including knowledge of service recovery techniques.
• Familiarity with medical terminology.
• Keyboarding skills.