Manager, Merchant Strategy & Operations

Position Overview

The Merchant Strategy & Operations team is dedicated to delivering best‑in‑class restaurant selection for consumers while building innovative products and services to help merchants grow profitably. As a Merchant Strategy & Operations Manager at DoorDash, you will lead the support experience for our merchants – owning both the strategy and execution – to drive merchant satisfaction, retention, and loyalty.

Key Responsibilities

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions that minimize operational friction.
• Experiment, Analyze and Implement – Use data‑driven decision making and sound business judgment to drive go‑to‑market efforts and execute new initiatives.
• Influence – Collaborate cross‑functionally with product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Required Qualifications

• Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology or related fields. High‑growth or early‑stage startup experience and prior team leadership are a plus.
• Strong analytical skills with the ability to dive deep using both quantitative and qualitative data; SQL experience is a strong plus.
• Ownership mentality with the capability to apply first‑principles thinking to revolutionize processes and inspire action.
• Proven leadership with the ability to inspire followership across levels and functions.
• Excellent communication skills to distill complex topics into clear, concise summaries for stakeholders at all levels.
• Demonstrated ability to build plans, stay focused, and consistently achieve goals.
• Experience launching finance, tax, and/or reporting products for customers.
• Background in managing teams and driving large‑scale, cross‑functional initiatives.
• Bias for action, comfort with ambiguity, and a strong problem‑solving mindset.
• Persuasive with excellent relationship‑building skills and the ability to adapt communication style to different audiences.
• Ability to exercise discretion and independent judgment when evaluating options and determining appropriate courses of action.

Compensation

The starting pay will range from $136,000—$200,000 USD, determined by factors such as skills, experience, qualifications, work location, and market conditions. In addition to base salary, opportunities for equity grants are available – talk to your recruiter for more information.

Benefits & Perks

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Comprehensive wellness benefits including medical, dental, and vision coverage
• 11 paid holidays, disability and basic life insurance, and family‑forming assistance
• Mental health program and commuter benefits match
• Flexible paid time off for salaried roles (plus 80 hours of paid sick time per year) or accrued vacation and sick time for hourly roles