<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.</h2>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues</li>
 <li style="margin: 10px 0; line-height: 1.6;">Support Microsoft 365, Windows OS, and basic Active Directory tasks</li>
 <li style="margin: 10px 0; line-height: 1.6;">Troubleshoot networking and connectivity issues</li>
 <li style="margin: 10px 0; line-height: 1.6;">Perform onsite service calls when necessary</li>
 <li style="margin: 10px 0; line-height: 1.6;">Accurately document all work in the ticketing system</li>
 <li style="margin: 10px 0; line-height: 1.6;">Deliver a consistent, professional client experience</li>
 </ul>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Requirements</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">2–5+ years of IT support experience</li>
 <li style="margin: 10px 0; line-height: 1.6;">Prior onsite/field IT experience</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong customer service and communication skills</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to manage tickets independently</li>
 <li style="margin: 10px 0; line-height: 1.6;">Valid driver’s license</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Company Description</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Image Tech is a trusted managed IT and business technology provider. As our client base continues to grow, we are expanding our technical team with dependable, service-minded IT professionals. Strong culture built on trust, integrity, accountability and relationships.</p>
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IT Support Technician

Job Description

This role supports Image Tech clients through Level 1–2 helpdesk and field service work. Some support is remote, onsite visits are essential when hands-on troubleshooting is required.

Responsibilities

Requirements

Company Description

Required Skills