System Engineer I

Position Overview

Systems Engineer I will provide support in a field service technical position within a designated region. The primary function is the installation and post‐sales service of the networking and connectivity functions of the DEX imaging deliverable to customer partners.

Key Responsibilities

• Learn and perform Systems Engineer duties and expand knowledge of the DEX Imaging deliverable.
• Configure, integrate, and train on document imaging systems installations and servicing across various computers, operating systems, applications, drivers, software, and network infrastructures.
• Provide post‐sales service and support for network connectivity, drivers, and application functions to customer partners.
• Advance project management and technical core competencies to progress to higher role levels.
• Complete service calls as assigned per established policy and procedure.
• Utilize effective communication methods within the service department and related business entities.
• Demonstrate excellent time management to meet or exceed labor and performance standards.
• Coordinate and complete onboarding site survey calls to facilitate successful data uploads and preloading installations of new products and workflows.
• Resolve installation issues including print driver settings and network configurations, with thorough documentation of all work performed.
• Utilize tools for service calls and project documentation while coordinating efforts with customers and internal teams.
• Adhere to service department policies and procedures, contributing suggestions for process improvements.
• Complete OEM foundational and systems learning tracks along with managing inventory effectively.

Required Qualifications

• Ability to work in the field managing time and travel effectively.
• Advanced customer service skills when dealing with both internal customer partners and external clients.
• Effective communication skills in writing, by phone, and in person.
• Thorough and accurate documentation of work performed.
• Ability to pass background checks and maintain a clean driving record as per company requirements.
• Competency in evaluating customer needs and understanding workflow as well as related systems.
• Strong problem-solving and troubleshooting skills for connectivity and functional issues with imaging devices and software.
• Capacity to learn new or unfamiliar products and systems dynamically.