Information Technology Support Specialist

IT Support Specialist (Department of Veterans Affairs, ESOM)

We are currently looking for an IT Support Specialist to for a large IT program supporting the Department of Veterans Affairs. This position requires you to obtain a Public Trust clearance, meaning that U.S. citizenship or a Green Card is required.

As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role you, will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.

Education Requirements

Bachelor's Degree is preferred.

Clearance Requirements

Public Trust clearance is required.

Work Arrangement

On-Site | Iron Mountain, MI 49801

Responsibilities

• Support the deployment, imaging, and setup of PCs, laptops, docking stations, monitors, printers, scanners, and network connections.
• Unbox, set up, install, configure, remove equipment, repackage hardware for shipment, and set up equipment at various training sites.
• Transport equipment across sites, including moving pallets weighing up to 50 pounds.
• Troubleshoot hardware and software issues on laptops, desktops, and printers.
• Support hardware refresh, upgrades, and deployment projects.
• Conduct routine system administration tasks and log data in system admin logs.
• Maintain troubleshooting across a variety of systems and networks.
• Work independently to deliver excellent customer service and support.

Required Qualifications

• Minimum of 1-year experience in imaging and installing computer equipment.
• Able to unpack/re-pack, move, and install pallets of IT equipment without restrictions.
• Personal transportation available during work hours.
• Ability to traverse the site campus, stoop, crouch, reach, and push carts carrying equipment frequently.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix (laptops, desktops, printers), refresh, upgrade, and deployment projects.
• Experience with conducting routine system administration tasks and logging data.
• Knowledge of debugging protocols and processes.
• Ability to work independently and provide excellent customer service.
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree with 1 year of additional experience.

Desired Skills

• Experience with the ServiceNow ticketing system.
• Experience supporting VA or in a related environment.

Pay range

$40,000–$60,000 (annual).

Why Apply

This role offers the opportunity to support vital IT deployments within a significant healthcare environment while working on a dedicated team committed to excellent customer service.