Operations Assistant

Position Overview

As an AFF Operations Assistant, you will play a key role in ensuring the efficient operation of the mail department by processing customer payments, managing inbound/outbound mail, and supporting overall internal operations. The ideal candidate is an individual who takes pride in efficient processes, delivers a first-class internal and external customer experience, and is passionate about personal and organizational success. Join FirstCash, a leading international operator in the pawn and retail finance sectors, committed to excellence, innovation, and financial inclusion.

Key Responsibilities

• Responsibilities: Serve as the primary point of contact for handling customer payments received by mail, ensuring timely and accurate processing into the system of record.
• Collaborate with internal departments to promptly resolve consumer requests.
• Sort and distribute interoffice mail to appropriate groups.
• Complete tasks such as payment processing, customer responses, and debt validation in a timely manner.
• Monitor and request replenishment of mail and postage supplies as needed.
• Receive, secure, and log all UPS/FedEx/DHL packages and other mailed items.
• Prepare written documentation for follow-up or due diligence purposes.
• Perform additional operational duties as assigned.

Required Qualifications

• Education: High school diploma or equivalent.
• Ability to work effectively at all levels of the organization, both as part of a team and individually.
• Excellent organization and time management skills.
• Sound judgment and the capacity to make reasonable decisions in the absence of direct guidance.
• Basic proficiency in Excel, Word, and Outlook.
• High attention to detail with a commitment to accuracy.
• Openness to coaching and the ability to respond positively to feedback.
• Strong professional communication skills, both written and verbal.
• A stable work history.

Benefits & Perks

• Benefits: Competitive Pay.
• Paid Time Off and Paid Holidays.
• Market Leading Benefits and advancement opportunities within a high-growth organization.
• A diverse, collaborative, and fun work environment.