IT Technician I (Evening Shift)

New York Institute of Technology — IT Technician I (Evening Shift)

Overview

New York Institute of Technology seeks an IT Technician I (Evening Shift) to join NYTech’s Office of Information Technology Services at the Old Westbury campus. The role provides on-site and online support for hardware, software, and audio-visual (AV) equipment and delivers first and some second-tier support to resolve faculty, staff, and student technology issues via in-person, phone, online, and email. New York Tech is a nonprofit university founded in 1955 with campuses in New York City and Long Island, Jonesboro, Arkansas, and Vancouver, British Columbia; visit nyit.edu for more information.

Hours for this position are:

• In Session: 11 p.m. – 7 p.m., Monday – Thursday & 10 a.m. – 6 p.m. Friday
• Intersession: 10 a.m. – 6 p.m., Monday – Friday

This posting lists the annual base salary range for transparency. Minimum Salary USD $57,000.00/Yr. and Maximum Salary USD $65,000.00/Yr.

What this position involves

You will provide hands-on support for NYIT-owned hardware, software, and AV equipment and support AV and technology needs for events, including coordination, set up, break down, streaming, and planning. Configuring and supporting technology for successful video conferencing and streaming services in classrooms, conference rooms, and auditoriums is a central part of the work. The position requires providing first and second-tier technical support, documenting issues in the supported ticketing system, offering solutions, or escalating to appropriate teams and leadership when needed.

Day-to-day duties include installing, maintaining, repairing, and upgrading hardware, software, peripherals, and other New York Tech technology; managing inventory, tools, and media necessary for IT/AV support services; and serving as an escalation point for IT/AV related issues. You will assist with the management of student workers/interns (scheduling, hiring, training, supervision, and performance management) and support the ITS Help Desk during times of high call volume or emergencies. Other duties as defined by the supervisor may be assigned.

Experience, education, and technical background

The minimum education and experience requirement is: Bachelor's degree in technical field and a minimum of one-year relevant experience; additional work experience may be considered in lieu of degree requirement. You must have an intermediate understanding of current versions of Windows, macOS, and Microsoft Office 365, and intermediate knowledge of PC and Apple hardware/configuration issues is desired.

Hands-on experience with a broad range of hardware, software, AV equipment and other electronics is required, including AV control systems such as Extron or Crestron. You should be able to read and follow technical troubleshooting documentation as required and demonstrate the ability to diagnose and resolve basic hardware/software issues. The ability to support and configure office productivity software, such as MS Office, virus protection software and email clients, is expected.

Strong interpersonal skills are required: specifically the ability to establish collaborative working relationships at all contact levels of the University and to explain technical issues in a way that non-technical people can understand. You must be able to work independently and as part of a team, juggle multiple tasks and projects concurrently, and communicate progress or problems effectively to appropriate personnel. A high degree of proficiency and integrity relative to information security and data confidentiality is required.

Practical physical and scheduling requirements are included: the role requires the ability to physically move and install computers, printers, and peripherals in locations that may not have an elevator – up to 50 lbs. Ability to work nights and weekends on an as-needed basis is required.

Workplace culture and benefits

New York Institute of Technology offers opportunities for personal and professional growth and a competitive compensation and benefits program that includes generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.