Customer Experience Specialist

Position Overview

United Wholesale Mortgage (UWM), America’s #1 mortgage lender, is looking for Mortgage Operations Specialists to join their team immediately. This role requires an 8‑hour shift, Monday – Friday, with 100% full-time, on-site attendance in Pontiac, MI. You’ll become an essential part of the organization by ensuring accurate data management and smooth loan processing.

Key Responsibilities

• Entering data
• Splitting and labeling loan packages
• Ordering verifications of income
• Verifying Social Security Numbers
• Indexing loan conditions
• Ordering and uploading documents
• Loan verification
• Submitting summary report reviews
• Reviewing state and federal compliance
• Handling inbound and outbound calls

Required Qualifications

• High school diploma or equivalent
• No mortgage experience necessary
• Comfortable with technology (experience using dual monitors)
• Process oriented
• Comfortable talking with clients over the phone
• Ability to multitask and adapt to change
• Positive attitude and willingness to learn
• Strong attention to detail
• Experience in a professional or office setting

Benefits & Perks

• Paid time off (PTO)
• Promotion and growth opportunities
• Comprehensive health, dental and vision benefits
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks

UWM is committed to excellence and empowers individuals to become their best selves. As an Equal Opportunity Employer, UWM provides opportunities to all qualified candidates regardless of race, color, religion, age, gender, national origin, veteran status, disability, or any other legally protected category.