Remote Call Center Sales Representative (Texas)

Position Overview

As a Remote Call Center Sales Representative, you will be responsible for selling high-value products, such as appliance maintenance agreements, to customers of Sears and other clients. The role requires strong influencing skills, a passion for customer service, and integrity. The company offers training and a supportive environment to help you succeed in achieving outstandingcompensationpotential.

Key Responsibilities

• Contacts customers via telephone to sell product Maintenance and Protection Agreements.
• Engages decision-makers and applies skills in communication, customer service, and problem-solving.
• Delivers a sales presentation that is partially scripted, adapting as needed.
• Offers the best value for the customer in terms of price, discounts, and additional products.
• Stresses features and benefits of the Protection Agreement.
• Fields questions and overcomes objections raised by customers.
• Corrects customer information on record when appropriate.
• Closes the sale while respecting the customer's rights.
• Mails proposals and literature when requested.
• Follows through and calls back as per commitments.
• Works with team members to provide high-level customer service and meet team goals.
• Complies with selling policies, procedures, and company ethics.
• Completes leads, sales processing, and recording.
• Performs other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Less than one year of related experience.
• 18 years of age or older.
• Ability to complete internal documentation.
• Ability to present information to and communicate with customers and associates.
• Ability to perform basic arithmetic operations.
• Ability to apply reasoning and comprehension to carry out instructions.
• Ability to deal with problems involving concrete variables.
• Ability to demonstrate good intuition.
• Ability to be assertive, self-motivated, and possess drive.
• Ability to communicate effectively in spoken and written English.
• Ability to enter data efficiently using a keyboard and operate a mouse.
• Ability to meet physical requirements of frequent sitting and some standing and walking.
• Ability to maintain composure in difficult situations.

Preferred Qualifications

• Sales experience in person or over the phone.

Benefits & Perks

• Hourly compensationwith performance-based incentives.
• Training and development opportunities.
• Supportive work environment.