Registrar - Anderson Ortho After Hours Clinic - Full-time

Position Overview

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. As a faith-based and patient-focused organization, we enhance the health and well-being of all people through exceptional patient care driven by compassion, collaboration, excellence and respect.

Registrar: Anderson Orthopaedics & Spine.
Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This role involves processing patient registration, verifying demographics, obtaining insurance cards, scheduling appointments, transcribing orders, explaining financial options, and updating medical records accurately.
Schedule: Monday thru Friday 4pm-9pm and Saturday 9am-12pm.

Key Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and community members in a respectful manner.
• Answers internal and external calls, routes calls, schedules patients, and enters necessary information accurately and promptly.
• Processes patients as they arrive for their appointments.
• Troubleshoots and resolves issues promptly to maintain patient flow, informing the supervisor of any concerns.
• Processes admission paperwork, including basic insurance verification, and corrects registration errors as needed.
• Records time indicators for lobby wait times.

Required Qualifications

• Education: High School Diploma or GED (required)

Preferred Qualifications

• Prior experience in patient registration/healthcare (preferred)
• Knowledge of medical terminology and ICD-9 coding (preferred)
• Basic knowledge of Microsoft Office products, with typing and computer skills (including 40+ WPM)
• Basic math skills
• Excellent communication and interpersonal skills
• Ability to engage professionally with staff and patients
• Strong problem solving skills

Benefits & Perks

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders
• Tuition assistance, professional development, and continuing education support