Telecommunications Lead (Voice)| Fort Belvoir, VA Jobs

Job Summary:

The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards.

Key Responsibilities:

• Telecommunications Management:
• Oversee Cisco VoIP and analog phone systems.
• Manage mobile communication devices and related services.
• Maintain and update operational documentation.
• Project & Service Management:
• Lead the implementation of new telecommunication solutions.
• Manage workload distribution and workflow efficiency.
• Assign and track ServiceNow tickets to ensure timely resolution.
• Technical Expertise & Compliance:
• Maintain expertise in TCP/IP, VLANs, DNS, and DHCP.
• Ensure compliance with relevant security and risk management frameworks.
• Create and maintain technical documents for processes and system functions.
• Leadership & Collaboration:
• Mentor and guide junior team members.
• Communicate effectively with stakeholders to address telecommunication needs.
• Foster collaboration within the IT team to enhance service delivery.

Skills & Abilities:

• Strong analytical and troubleshooting skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with ServiceNow and meeting SLA targets.
• Ability to work independently while contributing to a team environment.
• Excellent verbal and written communication skills.

Education & Experience:

• 3-5 years of experience in telecommunications.
• At least 1 year of experience in a supervisory or leadership role.

Certifications:

• Preferred: DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications.

Clearance:

Must possess and maintain a Confidential security clearance.