Banker

Job Overview for Banker

As a Banker at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities

• Offers a personalized customer experience aimed at enhancing financial health and building strong customer allegiance.
• Executes customer interactions effectively and with precision.
• Advises customers on the various options they have when conducting financial transactions.
• Identifies prospects within customer engagements and refers them to the suitable branch employees.
• Encourages customer participation in lobby activities and valuable interactions.
• Customizes PNC products and services to cater to customer needs efficiently.
• Recognizes potential sales openings and guides clients to the right team members for fostering relationships.
• Teaches customers about digital banking tools, technology selections, and self-help resources to enhance financial transaction management.
• Demonstrates product and procedural expertise in effectively solving customer concerns.
• Makes sure that all teller and branch activities are executed accurately, in strict adherence to PNC's policies and procedures.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• No prior background needed.
• Roles at this level usually do not mandate a university or college diploma.
• It is recommended that applicants possess a high school diploma or GED.
• Equivalent mixes of education, job-specific certifications, or relevant experience (including military background) will be taken into account.
• No degree required.
• No certifications or licenses needed.

Benefits

PNC presents an extensive selection of benefits designed to meet both immediate and long-term needs:

• Inclusive medical, dental, and vision care options
• Life Insurance
• Safeguarding Against Disabilities in the Short and Long Run
• The 401(k) plan at PNC is complemented by a pension and stock purchase plans to provide employees with diverse investment opportunities
• A Dependent Care Reimbursement Account is a type of financial arrangement where employees can allocate a portion of their pre-tax wages to pay for qualified dependent care expenses
• Backup Child/Elder Care
• The guidelines regarding reimbursement for adoption, surrogacy, and doula services are outlined in the Adoption, Surrogacy, and Doula Reimbursement policy
• Aid for Education (inclusive of certain fully funded programs) is extended to eligible candidates
• The program offers monetary benefits to encourage engagement with wellness activities
• Paid Time Off