Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity

Position Overview

Process Street is a no-code workflow platform startup based in San Francisco that helps teams build, document, automate, and track recurring workflows. As a Customer Support Level 1 Specialist, you will be the primary line of communication with our diverse customer base—from early-stage start-ups to Fortune 500 enterprises—and play a critical role in ensuring an outstanding customer experience. This role, working 9am-6pm PST for candidates located in Central or South America, offers an opportunity to thrive in a flexible, remote, and impact-driven environment.

Key Responsibilities

• Respond to email, live chat, and phone inquiries from existing customers and prospects.
• Advise customers on the best way to use the software to meet their needs.
• Track customer interactions in Salesforce.
• Assist prospects during their trial period to ensure they understand product functionality.
• Serve as a conduit for customers to communicate product and feature requests to Product Managers.
• Assist our Customer Success Managers with large customers.
• Contribute to the Support Knowledge-base.
• Conduct product demos for prospects.
• Conduct onboarding and account reviews for existing customers.

Required Qualifications

• 1-2 years of experience working directly with customers, preferably in a SaaS environment.
• Excellent written and verbal English communication skills.
• Strong attention to detail with a passion for creating an outstanding customer experience.
• A self-motivated, growth-oriented mentality and ability to work autonomously in a remote setting.
• Ability to work 9am-6pm PST.

Preferred Qualifications

• Experience in building and maintaining relationships with remote customers.
• Familiarity with Intercom and Salesforce.
• Prior experience working in a fast-paced startup or global distributed team environment.

Benefits & Perks

• Unlimited PTO policy– Most employees take 3-4 weeks off, plus major holidays and a company-wide week off in December.
• Annual company offsite and sponsored small group meetups to foster in-person connections.
• Regular social activities such as coffee chats, game-playing, and storytelling to strengthen team bonds.
• Equity for all full-time roles.