Customer Service Positions- Full paid training

Position Overview

We’re an advertising company specializing in outsourced sales and marketing, representing top clients in various industries—from consumer electronics to satellite TV services. Victory Solutions Enterprises is seeking enthusiastic entry-level representatives for face-to-face Customer Service roles. Our positions offer Full Paid Training and a clear focus on management and growth.

Key Responsibilities

• Interact with customers daily to inform them of client products and services.
• Perform needs assessments and recommend products or refer appropriate consumer leads to the sales department.
• Ensure and provide quality service to external customers.
• Answer customer inquiries in a timely and professional manner.
• Process orders and perform data entry with a high level of accuracy.
• Take initiative to resolve escalations or complaints.
• Maintain a positive representation of the company and associated brands at all times.
• Utilize training materials effectively to ensure a smooth transition into your role.
• Create a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
• Monitor individual progress to identify coaching opportunities and developmental needs.
• Participate in morning meetings, including role-play scenarios, product knowledge sessions, and customer service behavior training.
• Establish personal goals consistent with the company's marketing productivity standards.
• Learn to overcome objections, ask for the sale, and clearly explain promotions, expected outcomes, and services.
• Follow all company safety policies and compliance procedures.