Customer Service Specialist - Healthcare in Sugar Land

Position Overview

We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely, in accordance with applicable laws, regulations and GetixHealth's policies and procedures.

Schedule: 9am-6pm, 10am-7pm CST or 11am-8pm CST
Compensation: $17.00 + eligible for a quarterly bonus

Key Responsibilities

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
• Gathering information, performing research, and resolving customer inquiries.
• Communicating appropriate options for resolution in a timely manner.
• Informing customers/patients about services available, and assessing their needs.
• Scheduling work to ensure accurate phone coverage, prioritizing calls, and escalating as required.
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness.
• Establishing and maintaining effective working relationships with internal and external stakeholders.

Required Qualifications

• Education: High school diploma or college degree from an accredited college or university.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written, and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail.
• Good attendance record.
• Proven ability to work collaboratively in a team environment.
• Demonstrated ability to perform work in alignment with company mission and values.
• Proven PC proficiency in MS Office Suite Applications.

Preferred Qualifications

• Qualifications: Spanish fluency preferable.
• Experience Required: Two to five years industry experience in medical revenue cycle management is preferred.

Benefits & Perks

• PTO - Accrued Day 1
• Annual Personal Holiday
• Paid Holidays
• 401k With Match
• Lucrative Employee Referral Bonus Program
• Paid 20K Employee Life Insurance
• Paid Employee Long-Term Disability
• Employee Discounts
• Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity, Voluntary Life, Short-Term Disability