Remote CS Lead: Elevate Escalations & Customer Experience
Amazon7 months ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Job Description
A leading technology company is seeking a Customer Service Lead in Atlanta, GA, to oversee customer support operations. This role includes managing the help inbox, training staff, and ensuring high-quality communication across channels. The ideal candidate has at least 6 months of KDP Tier 2 customer support experience and 2 years in customer service. The position offers competitive pay and comprehensive benefits in a dynamic work environment.
Reference ID
#J-18808-Ljbffr
Required Skills
Team Management
Problem Solving
Communication Skills
Staff Training
KDP Tier 2 Customer Support
Customer Service