Remote CS Lead: Elevate Escalations & Customer Experience

Amazon7 months ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job Description

A leading technology company is seeking a Customer Service Lead in Atlanta, GA, to oversee customer support operations. This role includes managing the help inbox, training staff, and ensuring high-quality communication across channels. The ideal candidate has at least 6 months of KDP Tier 2 customer support experience and 2 years in customer service. The position offers competitive pay and comprehensive benefits in a dynamic work environment.

Reference ID

#J-18808-Ljbffr

Required Skills

Team Management
Problem Solving
Communication Skills
Staff Training
KDP Tier 2 Customer Support
Customer Service