Bilingual Customer Service Specialist (Spanish) - Now Hiring

Position Overview

Sherwin-Williams is seeking Customer Service Specialists to deliver exceptional service to both wholesale and retail customers. In this role you will identify customer needs, recommend the right solutions for Sherwin-Williams products, and ensure maximum client satisfaction while meeting store sales goals. You will work at a store located at 2705 Ridge Pike, Eagleville, PA 19403 (store #3741) within a 5-10 mile radius. Note that this position involves handling cash, sensitive personal information, and equipment; therefore, a criminal history review is required for safety.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with both wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Achieve monthly, quarterly, and yearly sales goals
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products according to customer specifications
• Stock shelves, set up displays, and ensure assigned areas remain in-stock and presentable
• Clean store equipment and assist in deliveries as needed
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures and suggest ways to improve sales

Required Qualifications

• Must be at least eighteen (18) years of age
• Legally authorized to work in the country without sponsorship now or in the future
• Must be able to read, write, comprehend, and communicate effectively in English and Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs occasionally
• Willingness to work all scheduled hours, including evenings and weekends

Preferred Qualifications

• High School diploma or GED
• At least one (1) year of experience in a delivery, retail, or customer service position
• Previous experience selling paint or paint-related products
• Experience operating tinting and mixing equipment

Benefits & Perks

• Compensation: Competitive wage range determined by skills, experience, certifications, and other business needs. The range may be adjusted based on geographic factors.
• Life – rewards, benefits, and flexibility to enhance your health and well-being
• Career – opportunities to learn, develop new skills, and grow your contribution
• Connection – an inclusive team environment with a commitment to community and employee support
• Retirement, health care, total well-being initiatives, and support for your daily commute