Account Manager- Burn Media Co.

Account Manager- Client Experience Team

Burn Media Co.

ABOUT US

We are a rapidly growing digital marketing agency specializing in franchise organizations. With over 200 clients ranging from national brand funds to unit-level franchise locations, we provide comprehensive paid media solutions and strategic guidance to help franchise brands scale their digital advertising efforts.

POSITION OVERVIEW

Burn Media Co. is seeking an experienced high-caliber Account Manager to take immediate ownership of a full portfolio of client accounts. This is a fully remote, high-performance role designed for a professional who thrives on autonomy, "white-glove" service, and the opportunity to lead from Day One. We are looking for a strategic partner who can blend elite relationship management with a deep passion for the fitness and wellness industry.

ROLES AND RESPONSIBILITIES

• Own and manage a full portfolio of client accounts from day one
• Serve as the primary point of contact for all client communication
• Lead client calls with confidence, clarity, and professionalism
• Translate campaign performance into clear, actionable insights
• Partner with Digital Media to execute and optimize campaigns
• Manage timelines, deliverables, and priorities across accounts
• Identify risks early and proactively solve problems
• Build strong client relationships that drive retention and growth

ACCOUNTABILITY

• You don’t let details slip
• You follow through consistently
• You communicate proactively
• You manage multiple priorities without losing clarity
• You take ownership and solve problems

REQUIRED QUALIFICATIONS

• Proven Account Management experience (agency experience preferred)
• Ability to independently manage a full client book immediately
• Exceptional organization and time management skills
• Strong written and verbal communication
• High emotional intelligence and relationship-building skills
• Self-starter mindset with strong ownership mentality
• Comfortable in a fast-paced, fully remote environment

PERFERRED QUALIFICATIONS

• Digital marketing knowledge (Meta, Google, etc.)
• Experience with HubSpot, Asana, or Agency Analytics
• Passion for wellness, fitness, or the Burn Boot Camp brand

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.