Collection Agent

Position Overview

Credit Wise Recovery Solutions is seeking a Virtual Collections Specialist with 1+ years of 3rd party collections experience to work from home. In this role, you will communicate with patients, clients, and consumers to resolve unpaid accounts while maintaining accurate records. You will use our provided software, training, and management support to shape your own compensation and achieve limitless earning potential.

Key Responsibilities

• Communicate with patients, clients, and consumers to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate updates on computer files for each call made.
• Process all correspondences in adherence to the Fair Debt Collection Practices Act (FDCPA).
• Maintain up-to-date knowledge of company policies and functional areas.
• Offer feedback and recommendations to management for process and efficiency improvements.
• Perform additional duties as requested by management.

Required Qualifications

• High school diploma or General Educational Development (GED) Certificate
• Knowledge and understanding of company policies and the Fair Debt Collection Practices Act (FDCPA)
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team-focused environment and effectively multi-task
• Strong organizational skills with the ability to prioritize work
• Flexibility to adapt to variable work scheduling

Benefits & Perks

• Lucrative bonus structure paid bi-weekly
• Access to an integrated collections engine database
• Provided softphone communicator
• No additional cost for provided software, training, and management support