Insides Sales Representative; ROF

Position Overview

Join to apply for the Insides Sales Representative (ROF) role at The Home Depot. The Insides Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR will also be responsible for building strong relationships with key Rental Operations Facility team members including dispatchers, drivers, technicians, and the branch manager.

Key Responsibilities

• 25% Assist Internal Sales Partners and Call Center Agents – Assists internal partners, such as the national account reps and call center agents, with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary.
• 50% Drives Business – Provides excellent customer service by driving repeat business through detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently with close attention to detail and supports field-based sales associates while providing thorough customer follow-up and issue reconciliation.
• 25% Qualifies Leads – Qualifies leads from multiple sources including Pro Intelligence dashboards, Dodge, and others. Distributes appropriate leads to field-based sales associates and works with both smaller prospects and current customers to grow share of wallet.

Required Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Graduation from high school diploma and/or GED.
• 3 years of relevant work experience.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to convey complex or technical ideas in easy-to-understand terms to diverse audiences.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.