Hotel Operations Manager

Position Overview

Boutique Apartments Miami Beach is seeking a hands-on Operations Manager to oversee the day-to-day operations of our short-term rental portfolio. In this role you will guarantee high standards across housekeeping, maintenance, guest experience, and overall property operations.

Compensation: $35,000.00 - $45,000.00 per year. Work Location: In person.

Key Responsibilities

• Supervise and coordinate housekeeping and maintenance operations to ensure units are delivered in pristine condition
• Oversee unit turnovers, inspections, and ongoing upkeep of apartments
• Ensure guests are properly assisted and operational issues are resolved promptly
• Act as the operational point of contact for the remote customer service team, keeping them informed and aligned
• Manage purchasing of supplies and operational inventory
• Handle guest claims, damages, and operational incident reports
• Track and manage personnel hours and operational staffing needs
• Coordinate with landlords, vendors, and internal teams
• Perform general operations management duties to ensure efficiency, quality, and cost control

Required Qualifications

• Proven experience in operations, property management, hospitality, or short-term rentals
• Strong organizational and supervision skills
• Bilingual (English and Spanish)
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and problem-solving abilities
• Detail-oriented with a strong sense of accountability