Export Agent I

Position Overview

Salary Range: $34,763-$54,413

The Export Agent facilitates the shipment of cargo via air and/or ocean transport. This role is responsible for receiving shipping instructions and following customer-specific guidelines in preparing and transmitting export transactions—from booking through confirmation of shipping.

Key Responsibilities

• Take booking requests, ensure bookings are made at current and accurate rates, and consolidate and route shipments based on local office procedures.
• Communicate with carriers, origin and destination locations regarding shipment status, special handling, and delivery processes.
• Monitor and manage shipments until completion while keeping customers informed of export transaction details per local office procedures.
• Ensure accuracy and completeness of export documentation by reviewing, verifying, and obtaining any missing documentation from the customer.
• Build effective relationships with customers, other offices, overseas agents, and service providers.
• Review standard operating procedures to ensure compliance with TSA, Quality Assurance Standards, TAPA, and IMDG.
• Manage special shipments involving perishables and/or handle special accounts, as assigned.
• Report operational anomalies and new customer requirements to management for further decision-making on additional service requirements.

Required Qualifications

• High School Diploma and/or GED
• Prior work experience in the logistics/freight forwarding industry is not required.
• Basic to intermediate experience using Windows operating system and Microsoft software applications.
• Excellent customer service skills with the ability to absorb extensive knowledge while dealing with diverse stakeholders.
• Strong organizational and time management skills.
• Ability to read, analyze, and interpret verbal and written requests with excellent written communication skills.
• Comfortable with Microsoft Word, Excel, and Outlook within the Windows operating system.

Benefits & Perks

• Medical, Dental, and Vision coverage starting the 1st of the month following the start date
• 401k with a company match
• Standard 10 days PTO
• Eligibility for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, and more