Patient Services Representative

Position Overview

Are you passionate about making a positive impact in the lives of children and their families while thriving in a fast-paced, dynamic healthcare environment? Children’s Hospital of Philadelphia is seeking a highly motivated and compassionate individual to join our team as a Patient Services Representative. In this role, you will provide exceptional customer service to patients and families, ensuring a smooth and efficient patient experience. If you are dedicated to delivering the highest quality of care and service, we invite you to apply for this rewarding position. Children’s Hospital of Philadelphia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities

• Greet and welcome patients and families in a friendly and professional manner.
• Answer incoming calls and direct them to the appropriate department or individual.
• Schedule appointments and manage patient calendars.
• Verify insurance information and obtain necessary authorizations.
• Collect and process patient payments.
• Maintain accurate and organized patient records.
• Coordinate and communicate with other departments to ensure smooth patient flow.
• Assist with patient registration and check-in process.
• Address and resolve patient inquiries, concerns, and complaints in a timely and empathetic manner.
• Educate patients and families on hospital policies and procedures.
• Collaborate with healthcare providers to ensure high-quality care for patients.
• Follow up with patients to ensure satisfaction and address any further needs.
• Stay updated on hospital services, programs, and procedures to provide accurate information to patients and families.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Participate in training and development programs to continuously improve patient service skills.
• Assist with administrative tasks and projects as needed.
• Maintain a clean and organized work environment.
• Act as a positive ambassador for the hospital and its mission in all interactions with patients, families, and colleagues.

Required Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving skills and attention to detail.
• Demonstrated compassion and the ability to work effectively in a team-oriented environment.
• Ability to adhere to HIPAA and maintain patient confidentiality.