Technology Support Specialist

The Savannah Country Day School - Job Posting

The Savannah Country Day School is seeking a Technology Support Specialist to join the Information Literacy & Services Division. Under the general supervision of the Director of Information Literacy & Services, the Technology Support Specialist maintains the school’s technology services and serves as a key point of contact for students, faculty, and staff to address technological concerns. The Technology Support Specialist troubleshoots problems related to desktop systems, laptops, mobile devices, printers, Cisco phones, Audio visual devices, and network connectivity.

Your Responsibilities

Typical duties and responsibilities may include, but are not limited to the following:

• Serve as IT support contact for students, faculty, and staff; troubleshoot problems related to desktop systems, laptops, mobile devices, printers, peripherals, Cisco phones, A/V devices, and network connectivity.
• Respond to and triage all incoming support requests via phone, email, and helpdesk systems, ensuring accurate documentation and tracking of all incidents.
• Maintain detailed records of support activity, including helpdesk tickets and email inquiries.
• Diagnose and resolve Tier 1 and Tier 2 hardware, software, and network issues; escalate complex problems to Tier 3 support vendors as needed.
• Provide user-friendly guidance to help constituents effectively navigate school-wide technology systems.
• Ensure timely response to, and resolution of, helpdesk tickets, ensuring all technologies are running smoothly.
• Install, configure, and relocate computers, monitors, printers, phones, and related equipment, maintaining clean, organized, and professional setups.
• Troubleshoot basic network connectivity issues with Wi-Fi and LAN & basic issues with classroom and office desktop phones.
• Coordinate and troubleshoot technology and A/V setups for classrooms, substitutes, school-sponsored events, and other special events.
• Performs other related duties as assigned by the Director of ILS.
• Provide occasional evening or weekend support for special events or urgent needs.

Qualifications

• Education: High School Diploma or equivalent required. College degree preferred.
• Experience: One (1) to three (3) years’ experience in a Technology Help Desk or Technical Support role desired.
• Technical Skills: Experience with a range of software, hardware, and operating systems including Mac OS X, Mac iOS, Windows, Google Suite, and Microsoft Office.
• Problem Solving: Knowledge/skill to troubleshoot and define problems and recommend/implement appropriate solutions.
• Equipment Experience: Experience using basic office equipment - printers, projectors, A/V systems, etc.
• Customer Service: Excellent customer service and communication skills to clearly communicate technology solutions in a user-friendly, professional manner to a technologically diverse population of constituents.
• Decision Making: Strong problem-solving skills, decision-making, and research capabilities.
• Time Management: Demonstrated time management skills; ability to prioritize support requests, work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all issues are resolved within acceptable time frames.
• Attention to Detail: Exemplary attention to detail and strong organizational skills; ability to correlate multiple issues and identify systematic problems.
• Mindset: Team-oriented mindset with a positive, customer-focused attitude and a strong sense of urgency.

Physical Demands

Work requires sitting, standing, walking, kneeling, stooping, bending, pushing, pulling, crouching, climbing ladders, and lifting objects over 50 pounds. A high degree of manual dexterity is required to use tools and equipment. The work is typically performed in campus buildings, but may include occasional exposure to heat or dust/dirt. The ability to distinguish between shades of color when working with electrical wiring is required.

To Apply

Interested candidates should send a resume and cover letter to Joan Strother, strother@savcds.org. Candidates must pass a criminal background check, Motor Vehicle Records check, and reference check.

About Us

Savannah Country Day traces its origins back to the 1905 founding of The Pape School, an institution long recognized for its academic excellence and college preparatory curriculum. Led by a group of visionary parents who saw the continued need for a first-rate college preparatory school in Savannah, the founders of Savannah Country Day built upon the assets of the Pape School and created a school with a recognized tradition of academic excellence across the southeast. Today, Savannah Country Day School is Savannah's preeminent college preparatory school providing a rigorous, yet supportive learning environment for a wide variety of motivated learners. Enrolling over 1000 students ranging from infants to 12th grade, SCDS is truly a family school. Situated on a beautiful, 68-acre campus on the south side of historic Savannah, Georgia, SCDS has a 6:1 student to teacher ratio, an unparalleled arts program and a full range of athletic and extracurricular opportunities.

Inclusion at Savannah Country Day School

The Savannah Country Day School is guided by the school’s mission statement which includes:

• that each student's life is enriched in a diverse community where differences among people are affirmed and celebrated.
• that the school shares with families the responsibility for fostering in each student strength of character, a sense of personal responsibility, and an attitude of faith, reverence, and tolerance.

SCDS seeks candidates of all cultures and backgrounds who embrace the school’s mission of diversity, are eager to engage in the work of inclusion and have a desire to join a community of diverse individuals who celebrate their similarities while also recognizing their individuality.

Equal Opportunity Employer

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Education

• Education: High school or equivalent (Required)

Experience

• Experience: Help Desk or Technology Support: 1 year (Required)
• Windows: 1 year (Required)
• Mac OS: 1 year (Required)

Ability to Relocate

Location: Savannah, GA 31419: Relocate before starting work (Required)

Work Location

Work Location: In person