Support Technician

Position Overview

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules that can accommodate school or other jobs. Plus, your co-workers are awesome!

Gaming Support Techs (or Midway Techs) are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

Compensation: $16 - $18.25 per hour

Key Responsibilities

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all-out fun.
• Keep your immediate supervisor promptly and fully informed of problems or unusual matters and take corrective action or suggest alternatives as needed.
• Provide timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
• Greet Guests with a positive attitude and enthusiasm, performing multiple job functions while ensuring a warm welcome at the Midway.
• Assist Guests by repairing and maintaining amusement equipment in a timely manner.
• Load and refill tickets in redemption games while securing all ticket storage areas.
• Handle Guest requests, answer questions, and make recommendations as needed.
• Bid farewell to Guests, ensuring satisfaction and inviting them to return.
• Notify the Manager of any Guest that appears unhappy.
• Stock, display, and secure merchandise in all storage areas, and conduct inventory during and after shifts when applicable.
• Ensure all necessary supplies are restocked and discuss any problem areas with the Manager.
• Review the cleanliness and organization of the Midway games, ensuring games are clean and unobstructed.
• Set up displays properly to increase Guest traffic and promote sales.
• Assist in the daily maintenance and organization of the tech room and storage areas.
• Perform daily, weekly, monthly, and quarterly game maintenance efficiently and safely as directed by management.
• Assist with general store maintenance and support other Team Members as needed.
• Maintain a favorable working relationship with all company Team Members to foster cooperative and harmonious teamwork.
• Demonstrate a friendly attitude and be able to smile throughout working days, nights, and/or weekends as required.

Required Qualifications

• Must be at least 18 years of age.
• Must demonstrate the ability to clearly communicate with Guests and Team Members.
• Work days, nights, and/or weekends as required.
• Ability to work off an extension ladder.
• Capability to work in a noisy, fast-paced environment with distracting conditions.
• Ability to move around the facility and stand for long periods.
• Must be able to read and write handwritten notes.
• Ability to lift and carry up to 30 pounds.

Preferred Qualifications

• Technical and/or electrical skills preferred, but not required.

Benefits & Perks

• Medical
• Dental
• Vision
• 401K
• FREE GAMES
• And more attractive benefits to support your career and lifestyle.