Customer Service Associate I - Part-time

Position Overview

We are seeking a Customer Service Associate to join our team at Family Dollar located at 635 Martin Luther King Jr Blvd N, Pontiac, Michigan 48342-162526391. In this role, you will deliver a great shopping experience for every customer by assisting with questions, managing sales transactions, ensuring store security and cleanliness, and maintaining a positive environment.

Key Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions
• Maintain cleanliness throughout the store by cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and ensuring all areas are neat and presentable
• Perform other duties as assigned

Required Qualifications

• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs from floor to above shoulder height and meet physical demands is required
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Preferred Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Benefits & Perks

In addition to medical, pharmacy, dental, and vision insurance, we offer a wide variety of rewards to support your health, wealth, and mental well-being:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!