Social Media Marketing & Client Relations Coordinator (Bilingual English/Chinese)

Job Description

We are seeking a creative, organized, and motivated Social Media Marketing & Client Relations Coordinator to join our team in Ontario, California.

The ideal candidate will have experience in social media management, photography, content creation, and customer service.

This position involves promoting our event venue, managing social media platforms, communicating with clients, handling inquiries, and coordinating bookings from initial contact through successful event execution.

Key Responsibilities

• Photography & Content Creation
  • Take high-quality photos and videos of our event venue, decorations, and events.
  • Create engaging visual content for marketing and promotional purposes.
  • Edit photos and short-form videos for social media.
  • Organize and maintain our digital photo and video library.
• Social Media Management
  • Manage and grow our Xiaohongshu (RedNote), Instagram, and Facebook accounts.
  • Develop creative social media content and marketing strategies.
  • Write engaging captions, promotional posts, and marketing copy in both English and Chinese.
  • Plan, schedule, and publish content regularly.
  • Monitor social media engagement and respond to inquiries.
  • Track social media performance and identify opportunities to increase brand awareness and generate leads.
• Customer Service & Booking Coordination
  • Respond professionally to customer inquiries through phone, email, social media, and messaging platforms.
  • Assist with venue tours and client consultations.
  • Follow up with potential customers and convert inquiries into confirmed bookings.
  • Coordinate booking details, event requirements, and customer requests.
  • Communicate with internal teams to ensure smooth event planning and execution.
  • Maintain accurate customer records and booking information.
  • Provide excellent customer service throughout the entire booking process.

Qualifications

• Fluent in both English and Mandarin Chinese: Required.
• Strong English speaking, reading, and writing skills: Required.
• Spanish-speaking ability: is a plus, but not required.
• Experience: managing Xiaohongshu (RedNote), Instagram, Facebook, or other social media platforms.
• Strong photography, video editing, and content creation skills.
• Excellent written communication and creative copywriting abilities.
• Strong customer service and interpersonal skills.
• Highly organized, detail-oriented, and able to multitask.
• Ability to work independently and take initiative.
• Experience: in event planning, hospitality, marketing, or venue operations is preferred.
• Familiarity with: Canva, CapCut, or similar editing tools is a plus.

What We're Looking For

We are seeking someone who is creative, responsible, proactive, and passionate about social media marketing and customer engagement.

The ideal candidate should be comfortable creating content, communicating with customers, following up on sales opportunities, and helping turn inquiries into successful bookings.

Compensation & Schedule

Pay: $22.00 – $28.00 per hour, depending on experience and qualifications.

Job Type: Full-Time

Work Schedule: To be discussed during the interview.

Work Location: In Person – Ontario, California

How to Apply

Please submit your resume along with examples of your previous social media work, photography, video content, or accounts you have managed.

We look forward to hearing from you!

Pay: $20.00 - $28.00 per hour

Work Location: In person