Care Navigator (Entry Level/CMA/LPN) - Sault Ste. Marie, Michigan

Position Overview

Homeward is rearchitecting the delivery of health and care for rural communities in America by partnering with health plans, providers, and local communities. Our innovative Homeward Navigation™ platform leverages advanced analytics to connect Medicare-eligible beneficiaries with the right care and community resources. We are seeking a full-time Care Navigator in the Sault Ste. Marie area, dedicated to helping members achieve their best health through proactive outreach, education, and tailored support.

Key Responsibilities

• Support fulfillment of recommended health services by coordinating appointments, obtaining prescribed medicines, and arranging necessary tests.
• Mitigate administrative and logistical barriers to accessing quality care.
• Conduct proactive outreach via telephonic, video, and in-person encounters to build relationships with members.
• Document all member encounters timely in the designated electronic platform and maintain accurate records.
• Engage and educate members about available medical, behavioral, and social services, including building health and digital literacy.
• Coordinate with local providers, care teams, and community resources to ensure cohesive care.
• Maintain a panel of seniors and support successful completion of individualized care plans.
• Provide coaching to activate members’ self-care and reduce social isolation by connecting them to community networks.

Required Qualifications

• Completion of a Medical Assistant program from an accredited program or school
• High school diploma or equivalent
• At least two years of experience in high-touch, patient-facing roles, preferably with seniors
• Passion for delivering care in rural America with strong expertise in the local community and healthcare ecosystem

Preferred Qualifications

• Previous experience with care navigation
• Community Health Worker Certification
• Completion of a Medical Assistant or LPN program from an accredited institution
• Experience in a fast-paced, high-growth environment
• Experience working with connected devices/internet-of-things is a plus

Benefits & Perks

• Medical, dental, and vision insurance with 100% of the monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided

Compensation: The base salary range for this position is $19-24 hourly. Additional compensation elements include an annual bonus, stock options, and a comprehensive benefits package, which together make up the Total Package.