Technical Support Representative
VirtualVocationsover 1 year ago
Coral Gables, Florida, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
A company is looking for a Technical Support Representative to provide advanced technical support to clients.
Key Responsibilities
- Provide advanced technical support to clients, resolving complex issues efficiently
- Collaborate with internal teams to ensure timely resolution of client issues
- Document client interactions and solutions for future reference
Required Qualifications
- 2+ years of experience in customer service, focused in technical support
- 1+ year of experience in troubleshooting and problem resolution
- 1+ year of experience in technical documentation
- 1+ year of experience in client interaction and communication
- Fluency in Chinese, Korean, or Vietnamese
Required Skills
Troubleshooting and problem resolution
Fluency in Chinese/Korean/Vietnamese
Client interaction and communication
Technical documentation
Advanced technical support