Technical Support Representative

VirtualVocationsover 1 year ago
Coral Gables, Florida, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

A company is looking for a Technical Support Representative to provide advanced technical support to clients.

Key Responsibilities

  • Provide advanced technical support to clients, resolving complex issues efficiently
  • Collaborate with internal teams to ensure timely resolution of client issues
  • Document client interactions and solutions for future reference

Required Qualifications

  • 2+ years of experience in customer service, focused in technical support
  • 1+ year of experience in troubleshooting and problem resolution
  • 1+ year of experience in technical documentation
  • 1+ year of experience in client interaction and communication
  • Fluency in Chinese, Korean, or Vietnamese

Required Skills

Troubleshooting and problem resolution
Fluency in Chinese/Korean/Vietnamese
Client interaction and communication
Technical documentation
Advanced technical support