Technology Project & Program Manager

Position Overview

If you are a problem-solver who is passionate about ensuring customers are delighted by how products look, feel, and work, we want to hear from you! We are seeking a Product Owner to drive our mission of empowering nursing students and faculty through our digital Nursing Education solutions. In this role, you will proactively manage relationships with key accounts, resolve customer issues, and serve as an advisor by aligning customer outcomes with our business goals. You will leverage your understanding of technology and user needs to deliver actionable insights for Agile/Scrum teams while coordinating closely with Product Management and other internal stakeholders.

Compensation: Target salary range for select regions (CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA) is $91,600 - $126,800.

Key Responsibilities

• Develop a deep understanding of Nursing Education customers and their day-to-day interactions with our digital products.
• Coordinate with Product Management to ensure customer needs are aligned with short- and long-term strategic goals.
• Deliver clear, empathetic communications tailored to each key account and explain complex issues effectively.
• Track and report on customer satisfaction metrics at key partnership accounts.
• Develop and implement product strategies with key customers to ensure timely delivery and seamless onboarding through effective planning and risk management.
• Translate customer feedback into actionable priorities for Agile/Scrum teams while managing the product development lifecycle.
• Act as the central liaison to coordinate investigation and resolution of customer issues across cross-functional teams.

Required Qualifications

• College degree (BA/BS) or equivalent experience.
• At least 1-year experience in customer service/support with exposure to digital product development, preferably within Agile/Scrum environments.
• Superior communication and relationship management skills with a proven ability to manage customer escalations.
• Strong project management skills, including scheduling, risk mitigation, and prioritizing initiatives.
• Experience coordinating cross-functional teams to achieve business goals.
• A demonstrated ability to remain professional and solution-oriented in challenging scenarios.

Preferred Qualifications

• General knowledge of the Nursing Education market.
• Understanding of technology constraints and opportunities, with the ability to articulate associated risks and mitigation strategies.
• Familiarity with Agile/Scrum principles and practices specific to Product Ownership.
• Exposure to digital products or solutions in the educational space, including testing or assessment tools.
• Experience with backlog management software (e.g., Jira, Trello, Wrike) and communication tools (e.g., Slack, MS Teams, Salesforce).

Benefits & Perks

• Compensation: $91,600 - $126,800 (for select regions).
• Travel Requirement: Up to 10% travel required.
• A collaborative work environment that values clear communication and professional growth.
• Hands-on experience with innovative digital solutions in the Nursing Education sector.