Onboarding amp Customer Support Specialist

Position Overview

Comcast is a Fortune 50 leader at the forefront of media and technology innovation. As a Blueface Onboarding & Customer Support Specialist based in Philadelphia, Pennsylvania, you will engage directly with customers and wholesale clients, ensuring a smooth onboarding process to Blueface’s platforms. Join a fast-paced team dedicated to revolutionizing industries and delivering exceptional online entertainment experiences.

Key Responsibilities

• Coordinate with end users and customers to ensure clear, concise, and smooth system installations while adhering to contract terms.
• Communicate via telephone and email to resolve onboarding and technical support issues.
• Proactively identify and escalate issues that may hinder the onboarding process.
• Assist with account management functions including number porting, billing, and the setup of special call features.
• Build and configure customer accounts and provide remote training sessions to new and existing customers/partners.
• Diagnose problems, provide technical support, and escalate unresolved issues to ensure timely resolution.
• Promote a positive, customer-centric support experience at all times while collaborating as part of a team.
• Recommend improvements to products, services, or billing methods to prevent future issues.
• Perform other duties as assigned to support the continued development of Blueface.

Required Qualifications

• High School Diploma or GED
• 0-2 Years of relevant work experience
• Outstanding customer service and problem resolution skills
• Must be eligible to work within the EU

Preferred Qualifications

• Proven track record in a dynamic, demanding, and customer-centric environment
• Highly motivated with the ability to think clearly under pressure
• Excellent analytical problem-solving skills
• Strong written and verbal communication, interpersonal, listening, and questioning skills
• Previous experience with IP & Telephony; Zendesk experience is a bonus
• Experience working within global teams and troubleshooting customer escalations
• Working knowledge of Microsoft Office Suite and familiarity with the Google Cloud Suite for collaboration
• Additional languages are a plus

Benefits & Perks

• Compensation: Base pay of $22.50 per hour with eligibility for commissions or bonuses, depending on the role.
• Benefits: Best-in-class benefits designed to support you physically, financially, and emotionally. Please visit the career site for a comprehensive compensation and benefits summary.
• Opportunity to work in a dynamic, innovative environment with growth potential across diverse disciplines.
• Join a team that values inclusion, teamwork, and continuous improvement.