IT Support Assistant

Job Summary:

Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Serve as the first point of contact for users seeking technical assistance.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Required Skills/Abilities:

• A passion for technology and some hands-on experience with computers is required.
• Excellent oral and written communication skills.
• Strong problem-solving and technical troubleshooting skills are required.
• The ability to work well with both business and technical users is required.
• Experience working at a help desk or computer lab would be ideal.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Education and Experience:

High School diploma

Bachelor's degree is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Skills:

• Communication Skills
• Computer Skills
• Customer Relations
• Diagnostics Solutions/Software
• Help Desk
• High School Diploma
• Identify Issues
• Laptop PC
• Presentation/Verbal Skills
• Problem Solving Skills
• Technical Support
• Writing Skills

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