Digital Product Owner

Position Overview

The Digital Product Owner leverages the agile methodology to develop and deliver banking products and solutions. This role engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team. Working closely with Business System Analysts, the Product Owner decomposes features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery challenges, and offers stakeholders transparency into day-to-day execution.

Key Responsibilities

• Leads the more complex online/digital products projects to completion.
• Mentors junior level colleagues as necessary.
• Validates completeness of approved features for decomposition.
• Leads the validation of feature priority and implementation sequencing timeline.
• Manages the product lifecycle from requirements gathering through production and release.
• Ensures cross-impacted teams are identified early and included in solution discussions; manages impact assessment timelines.
• Manages priorities with other Product Owners when cross-product conflicts exist.
• Oversees leadership relationships and team expectations.
• Provides stakeholders with transparency regarding execution progress and blockers.
• Organizes Story Mapping sessions in collaboration with the Business Systems Analyst and articulates the overall vision or problem statement.
• Explains each identified feature and its defined scope.
• Manages Product Development and the Product Backlog while defining sprint goals.
• Consults with scrum teams during development by providing clarification and context.
• Validates user story acceptance criteria and accepts completed user stories.
• Maintains development tracking tools.
• Creates and assigns cards for Feature Definition.
• Logs open risks, issues, questions, and decisions regarding features.
• Documents ongoing changes to feature scope, prioritization, and requirements.
• Matrix manages and/or coaches entry-level Product Owners.
• Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree
• 5+ years of Online/Mobile Product Management or Digital project delivery experience in Consumer or Business and Commercial Banking

Preferred Qualifications

• New customer acquisition and on-boarding experience
• Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
• Experience in leading teams (5-10 members), user testing, and data analysis to improve customer experiences
• Experience in creating re-designed Consumer or Business and Commercial Banking customer experiences
• Ability to translate business needs to technology teams
• Experience with desktop and mobile web, mobile apps, and alerts
• User-centered design and usability expertise
• Self-starter who develops plans and is committed to hitting delivery dates
• Strong analytical skills and familiarity with the Software Delivery Lifecycle
• Excellent written and verbal communication skills, with the ability to develop effective working relationships at all organization levels
• Strong organizational skills and keen attention to detail

Benefits & Perks

• Compensation: $70,000.00 - $140,000.00 Annually
• Exempt Status: Yes
• Location: Office
• Schedule: Flexible work arrangement combining in-office and remote work options available
• Benefits: Health insurance, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO)