Electronic Systems Support Specialist

Position Overview

Xylem, a Fortune 500 global water solutions company with 23,000 employees across 150+ countries, is dedicated to advancing sustainable impact and empowering those who make water work every day. We are hiring a Technical Support Specialist to provide technical support for Xylem's Flygt digital controls and monitoring portfolio, support sales by configuring cloud connectivity orders, and contribute to innovative solutions that help #LetsSolveWater. Join us and be a part of our paid Volunteer Program, Xylem Watermark.

Key Responsibilities

• Answer incoming phone calls and email requests, logging high frequency issues for product and process owners.
• Log technical issues requiring support via the PAS system.
• Serve as the central hub for the online product platform by liaising between website developers and customers, maintaining user accounts, and reporting issues.
• Prepare, draft, and issue technical documentation to support North American market demands.
• Troubleshoot performance issues in pump control systems and advise end users on upgrade or replacement options.
• Configure controllers and communication devices for cloud connectivity.
• Process cloud connectivity orders in the ERP system.
• Perform additional duties as needed based on organizational requirements.

Required Qualifications

• 0-3 years of Technical Support experience.
• Solid knowledge of electronics and electrical systems, including wiring diagrams.
• Working knowledge of order processing and marketing policies and procedures.
• Demonstrated customer advocacy skills with the ability to work independently.
• Comfortable in a fast-paced environment that welcomes change and growth.
• Proficiency in Microsoft Office and experience working with CRM systems (e.g., Salesforce.com, Microsoft Dynamics).
• Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.).

Preferred Qualifications

• Preferred minimum of 4-5 years customer service experience in a technical product line (B2B).
• Bilingual capability (English/French or English/Spanish) is preferred.

Benefits & Perks

• Compensation: $44,100.00 - $70,600.00 USD Annual, based on skills, experience, and work location.
• Benefits: Full benefits package including Flexible Time Off (FTO), Medical, Dental, Vision, 401(k) with company contribution, paid time off, paid parental leave, tuition reimbursement, and additional miscellaneous benefits.