Call Center Agent

THIS IS A DIRECT HIRE OPPORTUNITY!!

JOB DUTIES:

• Answering incoming telephone calls, emails, text messages, and web chats.
• Taking and dispatch of client messages
• Tracing of client personnel
• Implementation of system changes at appointed times
• Multiple system and software monitoring and dispatch
• Periodic review and update of client information
• Logging and totaling operational data
• Reporting of service level and client requests to management and/or ownership
• Greeting clients and visitors
• Housekeeping of work area
• Any other duties as assigned by management and/or ownership

QUALIFICATIONS:

• 1+ year experience in dispatch, call center, customer service, or administrative support.
• Clear, professional phone and written communication skills
• Strong multitasking ability; comfortable monitoring multiple systems/screens
• Proficient with Microsoft Office and basic data entry; quick learner on new systems.
• Reliable, punctual, and able to work scheduled shifts (including nights/weekends if required).

Additional Information

Client will offers full training, and a clean and safe working environment with free off street parking. Employees are eligible to work from home after training period of up to one year, upon requirements being met.