Support Desk Technician

Position Overview

At Rhone, a performance‐driven apparel brand founded in 2014 by Nate and Ben Checketts, we inspire progress by championing a “Forever Forward” mindset. The Support Desk Technician is the first line of technical support for our corporate office, remote employees, and retail store locations. In this role, you will troubleshoot technology issues, assist with new store technology deployments, and ensure smooth IT operations—all while delivering excellent customer service.

Key Responsibilities

• Act as the first point of contact for IT support requests for corporate, remote, and retail employees.
• Provide technical assistance for hardware, software, networking, and peripheral devices.
• Respond to and resolve support tickets in a timely manner, escalating issues as needed.
• Assist in troubleshooting Point of Sale (POS) systems, back-office applications, and store networks/hardware.
• Support the deployment and configuration of technology for new store openings, remodels, and relocations.
• Set up and maintain workstations, mobile devices, and store IT equipment.
• Document common issues and solutions to contribute to the IT knowledge base.
• Maintain accurate inventory of IT equipment.
• Assist in IT onboarding by setting up workstations and providing basic IT orientation.
• Monitor IT systems and report potential issues to the Technical Support Specialist.
• Perform routine maintenance on hardware such as computers, printers, and POS devices.
• Assist in managing software licenses and user access, including troubleshooting SaaS platforms.
• Follow IT policies and procedures to ensure security and compliance standards are met.

Required Qualifications

• 1-2 years of experience in an IT support or Support Desk role, preferably in a retail or consumer product environment.
• Basic understanding of IT hardware, software, and networking concepts.
• Experience troubleshooting Windows, macOS, and mobile devices.
• Strong customer service skills with the ability to explain technical concepts to non-technical users.
• Willingness to learn and adapt to new tools, technologies, and processes.
• Organizational skills with a keen attention to detail and the ability to prioritize tasks effectively.

Preferred Qualifications

• Familiarity with Point of Sale (POS) systems and related technologies.

Benefits & Perks

• CompetitiveCompensation& Bonus Plan.
• Access to healthcareincluding medical, dental, vision, and ancillary benefits.
• 10 Company Holidays Annually.
• Discretionary Time Off Policy.
• Advancement Opportunities.
• Discount on clothing plus semi-annual gift card allotment.