Help Desk Technician

Position Overview

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, and gives you a chance to make a difference in the lives of children and families? Gulf Coast JFCS is seeking a Help Desk Technician – a non-exempt position responsible for providing technical support and assistance to agency staff, contractors, interns, and volunteers. This is the initial support level responsible for addressing basic customer issues.

Key Responsibilities

• Provide agency personnel with software application support, hardware support, and phone voicemail assistance, including troubleshooting physical layer issues, resolving username/password problems, reinstalling basic software, verifying proper hardware/software setup, and navigating application menus.
• Assist in the installation and maintenance of all computer hardware, software, and basic personal computer support.
• Provide training and support for phone systems.
• Install and troubleshoot hardware and peripheral components such as monitors, keyboards, printers, disk drives, and repair computer, phone, and mobile equipment.
• Maintain adequate stock of computer supplies to ensure efficient operations.
• Help manage an agency-wide inventory of computer hardware, software, and peripherals, including recycling of old equipment.
• Maintain accurate user records including logins and primary systems used.
• Prepare word processing documents, spreadsheets, and databases for technical support and training purposes.
• Perform all other duties as assigned.

Required Qualifications

• Associate degree in computer technology, equivalent technical school certification, CompTIA A+ or Network Certification, or substantial work experience.
• At least one (1) year of experience maintaining computer systems, preferably using MS Windows operating systems.
• Must participate in continuing education/training each year.
• Working knowledge of all MS Office products.
• Strong time management, organizational, and communication skills.
• Ability to work under busy and time-pressured situations and coordinate multiple priorities.
• Ability to lift and/or carry office supplies and files up to 50 lbs.
• Ability to perform functions in a sedentary position for extended periods.
• Ability to travel within the assigned work area/region of Florida and maintain a valid driver's license with auto insurance coverage.

Benefits & Perks

• Compensation:$17.50 per hour
• PTO:15 days per year
• Paid Holidays:13 days per year
• 403b Savings Plan:with 25% match
• Insurance:Medical, Dental, Vision, Paid Life/AD&D, Supplemental Accident, Hospital Liability & Critical Illness, Pet, Legal and Identity Theft
• Healthcare Concierge and Financial Wellness Program
• Dependent Care Flexible Spending Account
• Continuous training and professional development opportunities
• An opportunity to make a real difference in the world!

Who We Are

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs cover a broad range of human services including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly. We also offer opportunities for field experience and direct client contact hours for Bachelor’s and Master’s level practicum and internships, with supervision provided by Board-Certified qualified supervisors at no cost to the employee.

Gulf Coast JFCS is an equal opportunity employer committed to a workplace free of harassment and discrimination. We uphold an EOE/Drug-Free Workplace and participate in E-Verify.