Business Solution Analyst

Position Overview

The Business Solution Analyst is responsible for ensuring the successful delivery of high-quality technical solutions that meet the expectations of our constituents. This role involves leading various programs and projects to evaluate business processes, gather requirements for complex transaction and reporting systems, and adopt test-driven development methodologies. The analyst develops, maintains, and organizes test cases, scripts, and scenarios for the university’s information systems while acting as a liaison between business partners and technical teams.

Salary: $73,299 - $128,299 (targeted salary: $110,363; commensurate with experience)
Schedule: Monday-Friday, 8:30am-5:00pm
Location: JH at Keswick

Key Responsibilities

• Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering, analyze business problems, and propose appropriate automated solutions, business processes, and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
• Work closely with project managers and the project team to provide testing timelines, status updates, and assist with requirements gathering.
• Create test strategy based on the analysis of design documents and requirements.
• Design test plans for projects and collaborate with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions by creating test plans, coordinating testing and data validation sessions, and conducting unit and functional tests to ensure documentation meets department standards.
• Generate test scripts and perform test analysis; test scripts may be manual or automated.
• Execute functional and technical tests according to test plans and scripts, document results, and quickly identify and troubleshoot issues. Facilitate data governance by ensuring responsibilities for content owners are clearly defined and communicated, and work with vendors as needed.
• Report test results and metrics to management and team in a timely manner.
• Define test cases, scripts, and corresponding data sets.
• Manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking where applicable.
• Learn, support, maintain, and train users on testing tools.
• Identify other uses and expansion opportunities for tool sets.
• Write business cases, document business requirements, and develop functional specifications and prototypes.
• Evaluate client needs for quantitative analysis and participate in creating relevant solutions.
• Collaborate with data analysts, technical developers, and architects on business requirements for ongoing business intelligence initiatives and system enhancements.
• Facilitate meetings, create status reports, and communicate with stakeholders or business users under guidance.
• Perform other duties as assigned.
• Monitor and review incoming Service Desk tickets daily to identify patterns, potential system issues, or requests that require deeper analysis before recommending a solution. Shepherd non-operational requests to ensure the appropriate teams are aware of issues or opportunities.
• Develop a strong understanding of DAR’s information systems, data, workflows, and business processes to effectively support and advise end users.
• Drive user adoption of JHAS and related systems, including basic functionality, data literacy, and Salesforce reporting through customer support and targeted engagement activities.
• Collaborate with OAS colleagues to identify training gaps based on recurring user questions or troubleshooting trends to support course updates, content creation, and system documentation, particularly in data/reporting.

Required Qualifications

• Education: Bachelor's degree.
• Experience Required: Five years of related experience preferably within testing and business requirement gathering. Additional education may substitute for required experience.

Preferred Qualifications

• Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
• Higher education experience is helpful but not required.
• Strong critical thinking and stakeholder management skills.
• Experience with business reporting tools.
• Familiarity with advancement processes such as gift processing, prospect development, and stewardship.
• Proficient use of basic Salesforce functionality/reporting.