Client Services Representative II – 2nd shift

Position Overview

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We are committed to Responsible Growth, offering a diverse and inclusive workplace with opportunities to learn, grow, and make an impact. In this role, you will work in an inbound contact center and be responsible for resolving routine client requests through calls, chats, or emails while delivering a great client experience.

Key Responsibilities

• Identify client needs and recommend solutions when fraud has been identified
• Record data captured during client interactions accurately
• Escalate items requiring risk review, exception handling, or further analysis through appropriate channels
• Utilize updates and learning materials in real time to enhance client conversations
• Comply with industry regulations, bank procedures, and financial controls

Required Qualifications

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management
• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• Shift: 2nd shift (United States of America)
• Hours Per Week: 40

Benefits & Perks

• Competitive benefits to support your physical, emotional, and financial well-being
• Flexible work environment tailored to various role requirements
• Opportunities for career growth and professional development
• A diverse and inclusive workplace focused on teamwork and innovation