Care Coordinator-Psychiatry

Position Overview

The Care Coordinator is responsible for coordinating care and guidance for at-risk patients from diagnosis to survivorship. This role includes using evidence‐based research to formulate care plans, ensuring patients follow protocols, documenting outcomes, and coordinating the appropriate resources and consult services for continuity of care. The position, funded by a grant aimed at reducing the burden on house staff, involves outreach, rescheduling of missed appointments, and assisting with community resource connections. At Mount Sinai Health System, you will join an institution known for its commitment to excellence, inclusion, and innovation in patient care.

Key Responsibilities

• Identifies and arranges psychiatry services at the clinic level
• Meets with patients on the inpatient floor to assess needs and coordinate linkage to outpatient clinics
• Assists with the referral process at intake and upon discharge from inpatient care
• Obtains past records from prior psychiatric providers and collects medical records from primary care or specialist providers when appropriate
• Completes all prior authorizations required for insurance
• Assists patients with access to entitlements and benefits
• Schedules non-psychiatric admission appointments, meets and escorts patients and family members to explain procedures and admission processes
• Performs reminder/confirmation phone calls for all scheduled intakes
• Collaborates as an active member of the multidisciplinary team including clinic supervisors, directors, and managers
• Provides ongoing education, resources, and support for patients and their families
• Coordinates and participates in patient referral inquiries, admissions, treatment, and discharge processes
• Maintains spreadsheets and statistics for key indicators related to calls, assessments, and admissions
• Ensures patients have appropriate authorizations from various managed care insurers
• Acts as a liaison between Mount Sinai Health System and community/hospital referral sources
• Performs all other responsibilities as assigned

Required Qualifications

• Bachelor’s degree in Health Sciences, Social Work, or a related field
• Training or experience as a research coordinator, care navigator, peer advocate, or case worker is preferred
• Excellent interpersonal, team building, organizational, and communication skills
• Ability to maintain professional credibility with physicians, nursing, and quality leaders
• Competence in computer technology
• Proven record of delivering results

Benefits & Perks

• Compensation: $58,661 - $76,590.83 Annually
• Collaborative and inclusive work environment
• Opportunities for professional growth and career advancement
• Access to a comprehensive benefits package and support services